Please review our support page for your questions answer, if you still have questions please visit our contact form using the link just above this message.
Common Questions
When can I expect my shipment to arrive?
Aurelius manufactures all our products per the customers' selections. Each order will take anywhere from 4 days to 14 days to complete, depending on the order's complexity and demand. Even though your order is successfully processed, a FedEx tracking number will be emailed to you but will not update until a package is picked up or delivered.
FedEx says my package is not picked up, is something wrong with my order?
Even though your order is successfully processed, a FedEx tracking number will be emailed to you but will not update until an package is picked up or delivered. A successfully processed order will still have a "Label Printed" or "Information Shared With FedEx" status, this means your product is being customized and should ship very soon. If after two weeks your order still has this status, there may be an issue, and you should email us at customerservice@aureliusgolf.com
What length of shaft should a person over six feet order?
You should order a long shaft
What length of shaft should a person under 5'3" order?
You should order a short shaft
My club is the wrong club?
If your club is not the one you ordered, please contact customer service at customerservice@aureliusgolf.com and we will replace it.Do note that some club components might not be in stock and a delay may be necessary to get the correct club.
Do I have a graphite shaft or a standard steel one?
A graphite shaft will be either white, grey, or black. All steel shafts are chrome.
My FedEx tracking status says there is an exemption, what should I do?
Please contact FedEx, they will require the FedEx tracking number provided via email. A FedEx representative will be able to help you with address and delivery issues.
My club was damaged in shipment, what should I do?
Please contact FedEx, they will require the FedEx tracking number provided via email. A FedEx representative will be able to help you file a claim to recover the cost of the issue. Once a package has been picked up from our shipping facility, FedEx controls the liability of the item. If you would like the same product, please re-order the product, and we will produce it as quickly as possible.
My club graphite shaft snapped, what should I do?
A broken shaft is not covered by our warranty as it was broken during play. If you would like our assistance in repairing your club please contact us.
My club steel shaft bent or is otherwise broken. What should I do?
A broken shaft is not covered by our warranty as it was broken during play. If you would like our assistance in repairing your club please contact us.
The club I ordered does not fit me as expected. What options do you have?
A unused club can be returned within 90 days of purchase and exchanged for a new club. A new condition club containing no replacement or removed components can be exchanged for a new club with a 15% restocking and shipping fee of the clubs original value within 90 days of purchase. Please contact customer service at customerservice@aureliusgolf.com with a picture of the item you wish to replace; an invoice number may be required to complete the exchange.
I would like my order to ship together with another order, is that possible?
Orders are processed and packaged individually.
I would like return or exchange my club; is that possible?
A un-used club can be returned within 90 days of purchase and exchanged for a new club or refunded. A used club can not be returned. Please contact customer service at customerservice@aureliusgolf.com; an invoice number may be required for a refund to be processed.
Common Policy Questions
Can I pick up my order at your facility?
We do not offer public entry into our production and shipping facilities.
Common Promotional Code Questions
How are certificates used and what are their limitations?
Purchases can be made using promotional codes, certficiates, and gift cards during the checkout process. Please enter them into promotional codes during checkout.
Certificates and promotional codes can not be combined together or with other offers.
Certificates and promotional codes have no cash value, and may have limitations added to them on the certificate.
Certificates and promotional codes may change the warranty given to a product.
Certificates can not be returned or exchanged for a product wihtout purchase, minimum puchase may be required by sale or promotion.
Warranty when items are purchased with discounts and sales. Am I covered the same?
Purchases made with discounts, during sales, or with promotional codes are not covered under the same warranty as products purchased without discounts or promotional codes. An items value will be based on the purchased value after discounts, promotions, or sales have been applied. A product purchased with a discount code, promotional code, or during a sale is not returnable for the same MSRP value of the item. A 15% restocking fee will be applied to any return or exchange of the item based on its original MSRP before promotional codes are included. Shipping of the item to Aurelius may be required, at customer expense, if item is not otherwise covered by warranty.
Is the code valid toward clubes or toward the total of the whole order?
The code will discount each club by the certificate amount and you may order as many clubes as you would like. For example an order of 2 clubes, using a $150 discount, would earn $300 in discounts toward the total cost.
When will my code no longer work or reactivate?
A code is generally good for one year after the certificate is handed out.
If I use a certficate do I still get a warranty on the club I am purchasing?
No, a discounted product does not have a warranty, you will be prompted to add a warranty to your club purchase.
Policy Definition Questions
What is considered normal use?
A golf clubs normal use is a human swinging the club to hit USGA regulation fitting golf balls on a golf course or hitting range. Normal use does not include storage, cleaning of the club, fitting of the club by another party besides Aurelius Golf, robot use of a club, hitting in a simulator setting, or using the club as anything other than a club used during the game of golf.
What is considered a used club?
Any removal of the plastic protective cover when applicable or the contact of the club head against a golf ball or other object. The removal, fitment, alteration, or replacement of any component of the club also constitutes a used club.
What is a first party or direct website purchase?
A first part club or direct purchase of the club is using the aureliusgolf.com website to purchase the club. Any authorized distributor of the club is considered a first party purchase as those purchases will be made directly through aureliusgolf.com. Any other receiving of the club is not considered first party.
What is a third party purchase?
A third party club purchase is defined as receiving the club not directly from Aurelius or an authorized seller. Users of websites such as Ebay, Facebook Marketplace, etc, are considered 3rd party sellers.
What is the difference between promotional codes, certificate code, and gift cards?
A promotional code and a certificate code are temporary codes for use on the Aurelius website during checkout. Gift card codes are not considered temporary but may have an expiration date or depletion rate from the card's current value.
What is a restocking fee?
A restocking fee is a customer distribution cost to have a returnable condition item be put back into distribution. A buyer may be required to pay for a restocking fee if the product was deemed to be returned outside of original damage or malfunction.
