Aurelius manufactures all our products per the customers' selections. Each order will take anywhere from 4 days to 14 days to complete, depending on the order's complexity and demand. Even though your order is successfully processed, a FedEx tracking number will be emailed to you but will not update until a package is picked up or delivered.
FedEx says my package is not picked up, is something wrong with my order?
Even though your order is successfully processed, a FedEx tracking number will be emailed to you but will not update until an package is picked up or delivered. A successfully processed order will still have a "Label Printed" or "Information Shared With FedEx" status, this means your product is being customized and should ship very soon. If after two weeks your order still has this status, there may be an issue, and you should email us at customerservice@aureliusgolf.com
What length of shaft should a person over six feet order?
You should order a long shaft
What length of shaft should a person under 5'3" order?
You should order a short shaft
Can I pick up my order at your facility?
We do not offer public entry into our production and shipping facilities.
Warranty when items are purchased with discounts and sales. Am I covered the same?
Purchases made with discounts, during sales, or with promotional codes are not covered under the same warranty as products purchased without discounts or promotional codes. An items value will be based on the purchased value after discounts, promotions, or sales have been applied. A product purchased with a discount code, promotional code, or during a sale is not returnable for the same MSRP value of the item. A 15% restocking fee will be applied to any return or exchange of the item based on its original MSRP before promotional codes are included. Shipping of the item to Aurelius may be required, at customer expense, if item is not otherwise covered by warranty.
My club is the wrong club?
If your club is not the one you ordered, please contact customer service at customerservice@aureliusgolf.com and we will replace it.Do note that some club components might not be in stock and a delay may be necessary to get the correct club.
Do I have a graphite shaft or a standard steel one?
A graphite shaft will be either white, grey, or black. All steel shafts are chrome.
My FedEx tracking status says there is an exemption, what should I do?
Please contact FedEx, they will require the FedEx tracking number provided via email. A FedEx representative will be able to help you with address and delivery issues.
My club was damaged in shipment, what should I do?
Please contact FedEx, they will require the FedEx tracking number provided via email. A FedEx representative will be able to help you file a claim to recover the cost of the issue. Once a package has been picked up from our shipping facility, FedEx controls the liability of the item. If you would like the same product, please re-order the product, and we will produce it as quickly as possible.
My club graphite shaft snapped, what should I do?
A club with a broken graphite shaft is covered by warranty if the breakage is at the joint between the head and the shaft and the club was manufactured in less or equal to six months prior to the complaint. Normal wear or excessive use is not covered by warranty. Please contact customerservice@aureliusgolf.com with picture proof of the broken components.
My club steel shaft bent or is otherwise broken. What should I do?
A club with a broken steel shaft is covered by warranty if the breakage is at the joint between the head and the shaft, the breakage is not bent, and the club was manufactured in less than or equal to six months prior to the complaint. Normal wear or excessive use is not covered by warranty. Please send a picture of the broken components to customer service at customerservice@aureliusgolf.com.
The club I ordered does not fit me as expected. What options do you have?
A unused club can be returned within 90 days of purchase and exchanged for a new club. A used club containing no replacement or removed components can be exchanged for a new club with a 15% restocking and shipping fee of the clubs original value (not discounted or purchased value) within 90 days of purchase. Please contact customer service at customerservice@aureliusgolf.com with a picture of the item you wish to replace; an invoice number may be required to complete the exchange.
I would like my order to ship together with another order, is that possible?
Orders are processed and packaged individually.
I would like return or exchange my club; is that possible?
A un-used club can be returned within 90 days of purchase and exchanged for a new club or refunded. A used club can not be returned. Please contact customer service at customerservice@aureliusgolf.com; an invoice number may be required for a refund to be processed.
What constitues as a used club?
Any removal of the plastic covering when applicable or the contact of the club head against a golf ball or other object. The removal or replacement of any component of the club also constitutes a used club.
